Frequently Asked Questions

Smart fuel dispensers add IoT modules on top of traditional dispensers, enabling remote monitoring, cloud data synchronization, and intelligent fault diagnosis. Traditional dispensers can only perform basic fueling operations, while smart dispensers provide automatic fuel inventory statistics, remote device management, and real-time marketing data analysis — helping stations achieve digital operations and significantly improving management efficiency.

The Zhijian series is positioned for high cost-effectiveness, ideal for small gas stations and rural stations meeting daily fueling needs. The Zhichang series serves medium-sized stations with industrial-grade hardware, supporting 24/7 stable operation suitable for moderate daily sales volumes. The Zhiang series is built for large stations and chain networks, supporting multi-site centralized management with built-in membership management and intelligent marketing tools. Choose based on your station size and operational requirements.

Skid-mounted fueling stations are suitable for industrial and mining enterprises, logistics parks, construction sites, ports, farms, and other enclosed or semi-enclosed locations. With an integrated skid-mount design, they are factory-preassembled, transported as a complete unit, and rapidly deployed — especially ideal where self-service fueling demand is strong but building a fixed station is uneconomical. The equipment includes multiple safety features such as automatic fire suppression and combustible gas alarms.

Zhiming fuel dispensers support gasoline (92#, 95#, 98#), diesel (0#, -10#, etc.), methanol, and other common fuel types. The specific fuel types supported depend on the chosen model. We can configure units to match your actual needs. For special fuel requirements, please contact our sales team to confirm the appropriate solution.

A tank level gauge monitors real-time fuel level, temperature, and water level in storage tanks — an essential device for safe station operations. It automatically generates inventory reports, alerts on abnormal fuel fluctuations, and prevents leaks and losses. We strongly recommend equipping a level gauge; combined with the smart station management system, it enables refined inventory management and significantly reduces operational risks and losses.

Zhiming fuel dispenser pricing varies by model, configuration, number of nozzles, fuel type, and other factors. The Zhijian series starts at an economical price point, while the Zhichang and Zhiang series cost correspondingly more due to richer configurations. We provide one-on-one customized quotations — we recommend contacting our sales team directly (phone: +86 17602875605) with your specific requirements for a detailed quote.

Our procurement process is simple and efficient: ① Contact our sales team to discuss your needs and use case → ② We provide product recommendations and a quotation → ③ Both parties confirm the order and sign a contract → ④ Factory schedules production → ⑤ Delivery, installation, and acceptance. Reach us by phone (+86 17602875605), email (zm@sczhiming.com), or through our Contact Us page. Our sales consultants will respond within 24 hours.

Yes. With in-house R&D and manufacturing capabilities, we offer personalized customization including exterior color, brand logo, functional modules, and nozzle configurations. Whether adapting to specific station environments or meeting export destination standards, we provide flexible customization services. Please contact our technical support team for assessment on specific customization needs and timelines.

Standard models typically ship within 15-30 business days. Custom products take longer depending on complexity and current production schedules, generally 30-60 business days. Expedited production can be negotiated for urgent orders. The specific delivery date is confirmed upon order placement, and we commit to the delivery timeline specified in the contract.

Yes. Zhiming Energy holds full export qualifications. Our products have passed domestic authoritative certifications including explosion-proof certification and measuring instrument type approval, and we can adapt to target-country industry standards as needed. We welcome partnerships with international clients and can provide English technical documentation, export customs clearance, and related services. For export inquiries, please contact our international business department.

Zhiming Energy provides a 1-year full-unit warranty, with core components extendable to 2 years. During the warranty period, failures caused by product quality issues are covered with free repair or replacement. Beyond the warranty period, we continue to offer paid maintenance and repair services to ensure your equipment's long-term stable operation.

We provide multi-channel after-sales service: ① 24/7 phone technical support (+86 17602875605); ② Remote diagnostics and online guidance; ③ On-site engineer repair when needed. In case of equipment failure, call our service hotline immediately — our technicians will diagnose remotely and provide a resolution plan. If remote resolution is not possible, we will arrange on-site service as quickly as possible.

Yes. Every unit comes with a detailed installation manual and video tutorials. We also offer paid on-site installation and commissioning services, where senior engineers handle equipment installation, pipeline connections, system debugging, and operator training to ensure the equipment runs at its best. After installation, the engineer will also conduct hands-on training to help station staff get up to speed quickly.

Yes. Smart fuel dispensers have built-in IoT modules supporting remote connectivity. Our technical service team can remotely diagnose equipment status, troubleshoot issues, and upgrade firmware via the cloud platform — most common problems can be resolved without an on-site visit. For customers in remote areas, remote support drastically reduces response time, backed by our 24/7 online service guarantee.

Smart Cloud Skid is Zhiming Energy's IoT solution purpose-built for skid-mounted fueling installations. Through a cloud platform, it provides real-time equipment status monitoring, precise fuel flow tracking, automatic fault alerts, and integrated inventory management with multi-device data synchronization. Key benefits: ① Reduce labor management costs, enabling unmanned or minimally-staffed operations; ② Real-time inventory visibility to prevent fuel losses; ③ Data-driven decision-making to optimize procurement and sales strategies; ④ Companion membership operations and online traffic tools to boost customer return rates.

Zhiming's full-scenario gas station management system covers all aspects of daily operations including: fuel purchase-sales-inventory management (procurement receipt, sales dispatch, inventory counting), employee scheduling and performance evaluation, financial reconciliation and reporting, customer membership management (points, coupons, campaign push), marketing tools (online traffic generation, discount configuration), and remote device monitoring and maintenance. By breaking down information silos through data integration, it enables refined, digital station operations.

Yes. Zhiming's gas station management system is designed with standardized API interfaces, enabling integration with ERP systems, financial platforms, third-party payment services, and other external systems. We provide professional system integration services to ensure seamless data flow between systems. For custom integration needs, our technical team can evaluate and provide implementation plans.

Station upgrades fall into two tiers: replacing only fuel dispenser equipment typically takes 3-5 days for full installation and commissioning, and the station can operate in phases to minimize downtime. If also deploying the smart station management system, the timeline is slightly longer, but most system deployment can be done remotely. Our engineers will conduct a pre-renovation site survey and develop a detailed construction plan to minimize downtime while ensuring safety.